![]() ![]() We will NOT transport warm-blooded animals when ground temperatures are higher than 85 degrees Fahrenheit or less than 20 degrees Fahrenheit. This applies to origin, connection and destination cities. We transport warm-blooded animals when ground temperatures are between 45 and 85 degrees Fahrenheit. Temperature restrictions are based on the actual or forecasted temperature(s) for each flight departure time and flight arrival time for each station on the itinerary. If your pet needs a comfort stop, you will be charged for the comfort stop fees based on the connection city.Įxtreme temperatures are tough on our beloved animals, so we'll only provide animal transport when temperatures are safe and appropriate. The connection time between booked flights on the same day is seven hours or more.Ĭomfort stops for cats are only required if the itinerary is longer than 24 hours, but are otherwise optional and at the request of the customer.The first leg of the routing is seven hours or more and includes a connection.We require a comfort stop for all dogs if: ![]() Depending on their travel schedule, your pets will be given water and food. ![]() Crates that have been soiled will be cleaned and any soiled bedding will be thrown away. ![]() Your pet will have the opportunity to relieve themselves. While your pet is at a comfort stop, the kennel will provide a well-being check to ensure your pet's health and welfare. If, for any reason, we cannot complete the contracted travel or if the customer does not accept delivery of the animal at its final destination, the pet may be returned to its original location, and the shipper will be responsible for any and all related charges.Ĭomfort stops are provided at local kennel facilities for pets that need to lay over between connections. No refund will be paid if the delay was caused by weather conditions, mechanical problems, termination, diversion, postponement or delay of any flight because of force majeure, strikes, riots, civil commotion, international conditions, any governmental regulations, order demand or requirement, shortage of labor, fuel facilities, or labor difficulties or for any other reason beyond our control. In the event your pet does not travel on its booked flight due to circumstances within our control, we will refund 50% of the freight charges for PPS or 100% of the freight charges for ExpediteFS, provided they are dropped off within required time limits and have met all required documentation. O Temporary Duty (TDY) orders must be dated no more than 30 days before or after your report date.īe sure to bring your valid military identification and documentation for verification when presenting your pet for transport. O Permanent Change of Station (PCS) orders must be dated no more than 120 days before or after your report date.
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